Shipping & Delivery

Delivery Time & Updates
• Standard delivery: 4-7 business days
• Tracking information will be sent via email upon shipment

International Shipping
• Worldwide delivery via FedEx
• Service availability varies by region
• All prices are exclusive of taxes and duties
• Additional customs duties and taxes may apply for international orders
• The exact amount will be determined by Customs based on the value and type of items
• Please notice: If the customer refuses to pay the Import Duty and VAT charged by the courier during transit, the customer will still be responsible for these charges, and the relevant fees will be deducted from the refund amount

Potential Delays
Delivery times may be extended due to:
• Adverse weather conditions
• High volume periods
• Local customs clearance
• Other unforeseen circumstances

Order Tracking Support
If you haven't received a shipping update within 5 business days, please contact our customer service team: eshop@d-mop.com

Shipping Methods
Country/Region Shipping Costs Delivery Partner Estimated Delivery Time

Hong Kong SAR / Macao SAR
  • Free delivery for orders over HK$500
  • Standard delivery fee HK$32 for orders under HK$500
 SF Express

3-4 business days

China, Taiwan
  • Complimentary delivery for orders above HK$1,000
  • Standard delivery fee HK$100 for orders under HK$1,000
 SF Express / Fedex 4-5 business days

Other Asia Region

Japan, South Korea, Singapore,
Malaysia, Thailand, Philippines, Vietnam
  • Complimentary delivery for orders above HK$1,500
  • Standard delivery fee HK$150 for orders under HK$1,500
 Fedex 4-5 business days

 

Western Region
Australia, Canada, New Zealand, United States, United Kingdom


European Region
Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Vatican City
  • Complimentary delivery for orders above HK$3,000
  • Standard delivery fee HK$300 for orders under HK$3,000
Fedex 6-7 business days

Global Premium Region

Argentina, Bahamas, Barbados, Belize, Brazil, Cayman Islands, Chile, El Salvador, Grenada, Guyana, Iceland, Kazakhstan, Mexico, Morocco, Saudi Arabia, South Africa, United Arab Emirates
  • Complimentary delivery for orders above HK$5,000
  • Standard delivery fee HK$500 for orders under HK$5,000

Fedex

 6-7 business days