Unused Product may be returned if you contact Customer Service within 7 days of its receipt provided that
- all tags, certificates, warranties, care instructions, product labeling, authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are intact and returned together with the product;
- the copy of the original invoices and the copy of the credit card used to purchase the Product must also be presented.
- due to hygiene concerns, we cannot accept returns for mask, intimate wear, leggings, socks, or altered products.
*please noted that initial shipping cost, return shipping costs, tax and duties will not be refunded. The decision as to whether the product is accepted for return remains with the Company’s sole discretion and its decision shall be final. If the Company receives a return that cannot be accepted, the Product shall be re-shipped to the customer at his/her sole cost.
EXCHANGES Products cannot be exchanged.
For the returned Products,
once we confirm that the return product(s) are acceptable, the refund will be paid to your account within 6-9 business days after receiving the returned product(s).
please noted that the actual time of refund depends on the payment method and platform operations. It may take up to 10-15 business days.
If the return conditions and requirements are unacceptable, our customer service team will contact you and re-ship the product(s) to you at your cost.