FAQ

How to Order?

Placing an order is easy on D-mop Online. Please find the following steps for your reference.

1. Create an account
   
2. Browse our site and Select your favorite items and put them in cart. 
   
3. You can either continue shopping, or if you are settled on purchasing your item(s), click on the cart icon on the top right corner and click 'Checkout'.
4. At the Checkout page, you will be prompted to indicate your shipping/billing information and also your preferred payment mode.
5. Before clicking on 'Order Now', be sure to review your order as highlighted below:
   • Review your delivery address and choose your payment method. If you are returning customer, both fields will have been saved from your previous transaction. You may make changes by clicking on 'Change Address or 'Change Payment'.
   • Apply promo code (if any) 
   • Confirm Grand Total Amount

After checking out, you will receive a confirmation email as well as your order details in your email. It’s that simple!   

Order Confirmation 

Upon checking out, you will be given your order number. At this point, the order is not confirmed yet as we need to first run security and finance checks.

Once your order is confirmed, an order confirmation email will be sent to the email address provided by you. The email contains:

- Your order number
- The order amount
- The number of item(s) ordered
- Your billing and delivery addresses

Order Modifications

Placed your order but realise you need to make some amendments to your order details?

Email us at 奥威(远东)有限公司 AUSWAY(FAR EAST) LIMITED eshop@d-mop.com with your order number and our customer service team will handle it for you.

Exchange or Refund/Return

Don’t think your order is right for you? Don’t sweat it! D-mop offers free and easy returns within 7days after delivery – no questions asked! Email us at 奥威(远东)有限公司 AUSWAY(FAR EAST) LIMITED eshop@d-mop.com with your order number and our customer service team will handle it for you.

Here is a quick returns policy checklist for your reference:

1) all tags, certificates, warranties, care instructions, product labeling, authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are intact and returned together with the product

 2) The copy of the original invoices and the copy of the credit card used to purchase the Product must also be presented.

3) Due to hygiene concerns, we cannot accept returns for intimate wear, leggings, socks, or altered Products.

For more details, please visit out [T&C]

Delivery Fee

FREE local shipping will be offer for purchase over HK$ 1000. 

For orders below HK$ 1000, an amount of delivery fee will be charged. 

Zone A     Hong Kong and Macau   HK$32

Zone B     China and Taiwan           HK$100

Zone C     Others                             HK$500

Delivery Time

Zone A  Hong Kong and Macau    2 to 3 days

Zone B  China and Taiwan            2 to 4 days

Zone C  Others                             7 to 10 days