FAQ

Do you ship internationally?

Yes, we ship worldwide via Fedex! Visit our Shipping & Delivery for more information on domestic and international delivery.

Do I have to pay import taxes or customs duty on my order?

Orders delivered outside of Hong Kong are shipped by DDU (Delivery Duty Unpaid) and import taxes or duties are not included in our price. Import taxes or duties are charged when the package arrived its destination. These charges must be paid by the recipient of the package.


To our customers, you are responsible for paying any taxes, duties or additional cost which may be levied at the time of importation. We suggest you contact your local customs authorty or post office to know the potential cost prior to placing an order.

How long will it take to get my package?

We strive to deliver all orders as fast as we can, and once it has been shipped, you will receive a confirmation email that included tracking number and link.


Normally, all orders will be shipped in 2-3 business days after placing your order. Delivery might be delayed if it met the following situations, inclement weather, package congestion, etc.

What is your returns policy?

Returns & Refunds
Unused Product may be returned if you contact Customer Service within 7 days of its receipt provided that

- All tags, certificates, warranties, care instructions, product labeling, authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are intact and returned together with the product
- The copy of the original invoices and the copy of the credit card used to purchase the Product must also be presented.
- Due to hygiene concerns, we cannot accept returns for intimate wear, leggings, socks, or altered Products.


Initial shipping cost, return shipping costs, tax and duties will not be refunded. The decision as to whether the product is accepted for return remains with the Company’s sole discretion and its decision shall be final. If the Company receives a return that cannot be accepted, the Product shall be re-shipped to the customer at his/her sole cost.

*EXCHANGES Products cannot be exchanged.

Can I amend my shipping address on my order?

Please email us at eshop@d-mop.com with your order number and our customer service team will handle it for you.

What payment methods are accepted?

We accept the following payments;

- Credit card (Visa, MasterCard, American Express and JCB)

- PayPal

- Apple Pay

- Google Pay

- Alipay HK

- Wechat pay

- FPS

- Payme

- Atome | Buy Now. Pay Later

What is Atome?

Atome is a “buy now, pay later” mobile app that splits your bill into three equal payments over three months. The mobile app is free to download and free to use for consumers: Atome charges zero interest and zero service fees.

After downloading our mobile app and setting up your account, scan an Atome QR code to pay if you’re at a shop or choose Atome as a payment option when you’re on a merchant’s website.You pay 1/3 of the total bill on the spot. The second payment will be due 30 days later, and the third, the following month.

How do I contact you?

Please email us at eshop@d-mop.com, or visit Contact us