FAQ

Do you ship internationally?

Yes, we ship worldwide via Fedex! Visit our Shipping & Delivery for more information on domestic and international delivery.

Do I have to pay import taxes or customs duty on my order?

Orders delivered outside of Hong Kong are shipped by DDU (Delivery Duty Unpaid) and import taxes or duties are not included in our price. Import taxes or duties are charged when the package arrived its destination. These charges must be paid by the recipient of the package.

To our customers, you are responsible for paying any taxes, duties or additional cost which may be levied at the time of importation. We suggest you contact your local customs authorty or post office to know the potential cost prior to placing an order.

Why is FedEx asking me to pay an additional fee?

All prices listed on our website exclude local taxes, custom duties, and import fees.

Any charge requested by FedEx is for applicable import duties and taxes levied by your local customs authority, which FedEx collects on their behalf to clear your package.

This is completely separate from the shipping fee paid to D-mop at checkout.

Why has my order been cancelled?

Sorry, your order was cancelled.

If the item(s) you've ordered is out of stock at the time of packing your order, your order will be cancelled. Please allow up to 4-5 working days for your refund, depending on your payment method.

How long will it take to receive my order?

Order processing and estimated delivery times vary by destination. Please refer to our Shipping & Delivery page for details. Once your order has shipped, we’ll email you the tracking information.

What is your returns policy?

Unused items may be returned if you contact our Customer Service team within 7 days of receiving your order. Items must be returned with all original tags, packaging and accessories.

We only accept exchanges for a different size of the same item. Items that have already been exchanged are not eligible for further exchanges or refunds.

Items marked as Final Sale are not eligible for returns or exchanges.

For hygiene reasons, intimate wear, leggings, socks and altered items are not eligible for returns or exchanges.

Please refer to our Returns & Refunds page for full details, including return deadlines, refunds and return shipping.

Can I amend my shipping address on my order?

Please email us at eshop@d-mop.com with your order number and our customer service team will handle it for you.

What payment methods are accepted?

We accept the following payments;

- Credit card (Visa, MasterCard, American Express and UnionPay)

- PayPal

- Apple Pay

- Google Pay

- Alipay HK

- Wechat pay

- FPS

- Payme