Shipping & Delivery

Order Processing Policy

  • Orders placed before 11:00 AM Hong Kong Time on a business day are processed the same day.
  • Orders placed at or after 11:00 AM, or on Saturdays, Sundays or Hong Kong public holidays, are processed on the next business day.
  • Order processing and dispatch may take longer during sale periods. Thank you for your patience.

Delivery Time & Updates

  • Estimated delivery times vary by destination. Please refer to the table below for your region. Estimates start from the date your order is dispatched, not the date it is placed.
  • Tracking information will be sent via email upon shipment

International Shipping

  • Worldwide delivery via FedEx.
  • Service availability varies by region. Please refer to our website for specific details.
  • All prices are exclusive of taxes and duties.
  • Additional customs duties and taxes may apply for international orders.
  • The exact amount will be determined by Customs based on the value and type of items.
  • Please note: If the customer refuses to pay Import Duty and VAT charged by the courier during transit, they remain responsible for these charges, and related fees will be deducted from any refund.

Potential Delays
Delivery times may be extended due to:

  • Adverse weather conditions.
  • High order volume during sales periods.
  • Local customs clearance.
  • Other unforeseen circumstances.

Order Tracking Support
If you haven't received a shipping update within 5 business days, please contact our customer service team at: eshop@d-mop.com

Shipping Methods
Country/Region Shipping Costs Delivery Partner Estimated Delivery Time

Hong Kong SAR
Macao SAR
  • Free delivery for orders over HK$500
  • Standard delivery fee HK$35 for orders under HK$500

    *The HK$35 standard delivery fee for Hong Kong & Macao orders applies from 2 October 2026.
 SF Express

1-2 business days

China, Taiwan
  • Complimentary delivery for orders above HK$1,000
  • Standard delivery fee HK$100 for orders under HK$1,000
 SF Express / Fedex 3-5 business days

Other Asia Region
Japan, South Korea, Singapore,
Malaysia, Thailand, Philippines, Vietnam
  • Complimentary delivery for orders above HK$1,500
  • Standard delivery fee HK$150 for orders under HK$1,500
 Fedex 3-5 business days


Western Region
Australia, Canada, New Zealand, United States, United Kingdom


European Region
Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Türkiye, Vatican City

Latin America
Colombia
  • Complimentary delivery for orders above HK$3,000
  • Standard delivery fee HK$300 for orders under HK$3,000
Fedex 5-8 business days


Global Premium Region
Argentina, Bahamas, Barbados, Belize, Brazil, Cayman Islands, Chile, El Salvador, Grenada, Guyana, Israel, Kazakhstan, Mexico, Mongolia, Morocco, Pakistan, Saudi Arabia, South Africa, United Arab Emirates
  • Complimentary delivery for orders above HK$5,000
  • Standard delivery fee HK$500 for orders under HK$5,000

Fedex / DHL / SF Express

 8-10 business days